General FAQ's

Welcome to SimySkin!

If you have not tried age-specific skincare before, you’re in expert hands. You and your skin will never look back! There are several ways to choose your products when you get started. Most of our new customers find selecting SimySkin products a real breeze as we cater to the skincare needs of specific age groups (18 to 25; 25 to 45; 45+; 65+). Select your age group and, within that category, you’re sure to find the right product(s) for you.

What makes SimySkin different/more effective than other skincare lines on the market?

At SimySkin, we do not believe in the “one size fits all” approach. Our skincare is as individual as you are.

Our aim is to enhance skin health using the most advanced science for the formulation and development of our high quality and very effective line of beautifully presented products that surpass your skincare expectations.

SimySkin relies on science and is a pioneer, teaming up with a prominent oncologist, to help determine the effect of each ingredient used in the formulation of our anti-aging products, to ensure that our products address all aspects of skincare issues.

SimySkin targets the most common skincare concerns for women today. These are:

  • Fine lines & wrinkles
  • Deep lines and creases
  • Loss of firmness
  • Enlarged pores
  • Dry & sensitive skin
  • Loss of elasticity
  • Dull skin/lack of glow
  • Moisture loss
  • Irritation post shaving (for men)
  • Free radical damaged skin
  • Blemishes/or uneven skin/skin texture
  • Fatigued skin/dark circles or puffiness or inflammation of the skin
  • Skin discoloration

Select your age range from the tabs at the top of our products page and then select all the products within that section or the skincare problems or areas of concern to you.

SimySkin is a age-specific approach, targeting solutions for various ages to prevent, maintain, repair and restore skin as required at different phases of life.

Please follow our application instructions, products typically last 2-5 months, depending on the item. We recommend using our products within the recommended period after opening, which is indicated on each tube and containers.

It is never too late to start taking care of your skin and its health. SimySkin’s age-specific anti-aging skincare solutions are tailored to all ages. The products in the phase 45+ /65+ contain a combination of ingredients that work together to achieve the best skin possible. We are delighted to receive testimonials and success stories. We invite you to share our comments with us at: info@simyskin.com.

For optimum results, consistency is key. We recommend that you use the products in your set or individual products in your order, as per our how to use guidelines

Our products get to work straight away. Depending on how often you use the products, you should start to see first results within the first 4 - 8 weeks.

Yes, absolutely. Make up can be placed immediately after product application.

For best results is to follow this skin regime.

  1. Cleanse 2. Tone 3. Apply Serum or Moisturizer. Alternatively you can use apply the Mask prior to the Serum and wash it off and then apply the Serum or other products.

Yes, be sure to read the labels and product notices. Some products such as Retinal and AHA to react and can cause irritation especially if you are new to both or either products. Always perform a patch test before applying on your face.

Vitamin B12 is a water-soluble vitamin that keeps your nerves and red blood cells healthy. It is responsible for the smooth functioning of several critical body processes. It is essential for healthy skin, hair and nails. Vitamin B12 is beneficial in anti-aging skincare products as it helps in cell reproduction and constant renewal of the skin, which is essential in fighting the appearance of fine lines and wrinkles. Vitamin B12 and is our key signature ingredient. In SimySkin products Vitamin B12’s role is to provide potent skin regenerative effects, hydrate and promote formulation of elastin and collagen.

Yes, we use natural ingredients. Most of our products are fragrance-free and all are hypoallergenic, paraben free, alcohol free, non-comedogenic, suitable for all skin types including sensitive skin. Our Micro Exfoliating Toner contains an AHA and can cause some irritation to first time users, be sure to read instructions carefully.

All SimySkin products are suitable for both men and women. However, due to the different needs of men, three of our products: Gel Cleanser for Her/Him; Exfoliating Scrub for Her/Him; and Micro-Exfoliating Toner have been developed with both genders concerns in mind.

SimySkin products are Paraben-free.

We do not test on animals in any country, nor do our vendors, chemists, manufacturers or formulators.

Online Orders

Tracking number of your shipment will be sent to you by email upon confirmation of shipment. You may also contact us for updates at 1-866-484-5831 or email to info@simyskin.com.

Your card details are protected by the Authorize.net Verified Merchant Seal and we confirm that your transaction is processed according to the highest security standards.

To cancel an order, please email info@simyskin.com or call 1 (866) 484-5831. Orders ship every day Monday through Friday.

Product return policy is designed for customers in the event that their ordered product has been damaged during shipment. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. SimySkin Inc. does not pay for shipping and handling on returns and refunds are only for the product price, exclusive of any applicable duties and taxes.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@simyskin.com.

Shipping

Our current promotion provide free standard shipping for all orders over $60 shipped to US and Canadian addresses. 

We offer exchanges only for products damaged in shipment.  Contact us by email to info@simyskin.com to receive return shipment instructions for the damaged product and to arrange for a replacement.

We have several warehouses. US orders will be shipped from our fulfillment center in Florida. Canadian orders are to be shipped from our Toronto fulfillment center.

European orders are shipped from our fulfillment center in France.

Delivery is by local post or carrier and shipping from our logistics center will be made within 2 to 3 business days of receipt of the order. Tracking number will be provided by email upon confirmation of shipment.

From time to time, SimySkin makes special offers including gifts with purchase available. The details of these special offers will appear on the home page of our site.

Some items sold by SimySkin Inc require special handling as specified by the federal and local regulations for certain countries. We currently only ship to follow continents North America (Canada & USA) and Europe.

Orders placed after 12 pm EST will be processed on the next business day. Processing usually takes 2 – 4 business days. Delivery times are based on orders placed between Monday-Friday. The majority of our orders are shipped within 2 – 4 business days after the order has been placed.

All duties and taxes payable on the order are the responsibility of the customer and are based on the duty and tax rates applicable to the ship-to destination. Tax is calculated on the merchandise total of your order, and in some jurisdictions sales tax is payable on shipping and handling charges.